Website Terms of Use and Disclaimer
Welcome to our website
This website (located at https://www.monika-grace.com/) is owned and operated by Monika Grace (ABN ) trading as ‘Monika Grace, Integrative Somatic Psychotherapy’ (Monika Grace, Integrative Somatic Psychotherapy”, “we”, “us”). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and disclaimer which govern our relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.
You can understand more about the way we collect, store, and manage your personal information by viewing our Privacy Policy available on our Website.
Please note that further terms and conditions govern the purchase of any products or services described on our website.
Your use of this website, is subject to the following terms:
Use of our website
The content of this website is for your general information and use only and is subject to change without prior notice.
You may use our website to connect with our service, book workshops and purchase and download access to our online programs and products.
You can only ever use our website for lawful purposes (such as researching our goods and services or contacting us) in a manner consistent with the nature and purpose of the website, and in a way that doesn’t impact on anyone else’s use and enjoyment of the website. We have a zero-tolerance policy for users who conduct themselves unlawfully or encourage such conduct, who post any defamatory, obscene, offensive, or scandalous material, harass or cause distress or inconvenience to any person, or disrupt the website. We reserve the right to ban any users who engage in such behaviour.
You are not permitted to change, add to, remove, deface, hack or otherwise interfere with our website or any material or content displayed on the website, or attempt to do any of those things.
You are not permitted to upload any file or object that contains prohibited content, including any malware (bugs, viruses, trojan horses, ransomware or other harmful code or communications) ("Harmful Content"). You warrant to us that you will not upload or attempt to upload any such Harmful Content. You indemnify us on a continuing basis for any loss or damage we suffer because of any Harmful Content which you upload or attempt to upload to our website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
Mailing List
By signing up for any courses or other educational materials you agree to subscribe to our mailing list.
Intellectual property
This website contains material which is owned by or licensed to us Monika Grace. This material includes, but is not limited to, the content (including all written, video, audio or any other digital or physical content), design, layout, appearance, look, graphics, text, logos, button icons, video images, audio clips, code, scripts, design elements, and interactive features of the website, and is protected by copyright under the laws of Australia and through international treaties.
Unless we say otherwise, all rights (including copyright) in the website are owned or controlled by us and are reserved by us.
Any reproduction of the website or website content (such as workbooks or supporting materials accessed or downloaded from the website) is prohibited other than in accordance with these terms.
All designs, trade marks, service marks and trade names are owned, registered and/or licensed by us, save for any trademarks reproduced on this website which are not the property of or licensed to us, which are acknowledged on the website.
As a user of our website, we grant you a worldwide, non-exclusive, royalty-free, revocable license to use our website in accordance with these terms, to copy and store the website and its content in your device's cache memory and to print pages from the website for your own personal and non-commercial use.
Except as outlined above, we don’t grant you any other rights whatsoever in relation to the website- all other rights are expressly retained and reserved by us and nothing you do on or in relation to the website will transfer any intellectual property or associated rights.
All intellectual property rights including the right to reproduce, modify or commercialise the website and website content remain the property of Monika Grace and content cannot be resold or reproduced.
If you would like to share our website or social media content that’s freely available for re-use or is in the public domain, you are permitted to do so, as long as you attribute the same to us and link back to our website. This includes images on our website and social media profiles, unless we explicitly cite a copyright notice indicating otherwise. If you’d like to share, re-publish or otherwise use our website or content in a way that you are not expressly authorised to do by these terms, please don’t hesitate to get in touch with us.
Promotion
If you do share images or videos (or any other depiction whatsoever) of our services on your social media (“Posts”), you provide to us your express and unconditional consent to share your Posts on our social media. We will of course provide appropriate attribution to you (through tagging you or other appropriate means) when reposting your Posts.
Privacy
We may collect your information, such as payment information, email address, and contact details in relation to your purchase. We take your privacy seriously. All information we collect through your use of the website and how we use and disclose it is set out in our Privacy Policy, which is available on our website.
Blog
We maintain a blog on our website. As a website user, we may give you the opportunity to comment on our blog posts. Please note that we may screen and review blog comments and we reserve the right to remove comments that we consider may not align with our values. You are expressly prohibited from posting any comment or content that is defamatory, offensive or otherwise inappropriate. You warrant that all information that you submit to us via our website is true and correct, to the best of your knowledge and information, and that you are the rightful owner of all intellectual property rights in such information.
You acknowledge that we may also feature guest bloggers from time to time. We want you to know that we don’t necessarily endorse or support any views, opinions, standards or information expressed in guest blogs and/or the comments section of our blog.
If you find something offensive or inappropriate, please don’t hesitate to get in touch with us and we’ll review the material to see whether it should be removed.
Testimonials
We invite customers to leave a review about their experience at a workshop, from our 1 to 1 sessions or about a product they have purchased from us on our Website. We expressly disclaim liability to any person for any loss or damage arising out of improper use of or reliance on the content of the review. We take no responsibility for any errors, omissions, or contradictions which may exist in the review. Where we are unable to exclude liability to you, but can limit such liability, we limit our liability to the maximum extent permitted by law.
The content contained in a review is general information only and contains the views, opinions and ideas of the author (of the review), which do not necessarily reflect or represent our views. We strongly advise you to seek independent professional advice to suit your individual circumstances. We make no promises or guarantees in respect of the accuracy of third party reviews.
Links to our website
If you would like to link to our website, please get in touch with us with your URL, a brief description of your website and why you want to establish a link. Please note that if we allow you to link to our website, we may impose certain terms or conditions.
If the nature or content of your website changes in any significant way after the authorised link is established, you must let us know and provide us with a new description of your website. If the change means that your website is no longer a good fit with ours, we may ask you to remove the link. Refusal will constitute a breach of these terms.
Links from our website to other websites
From time to time, we may also, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. Please note that we include these links for your convenience, however we do not necessarily endorse or support the views, opinions, standards or information expressed on them. We have no control over the nature, content, and availability of those websites. For your own safety, please make sure you check the protocols and standards of the linked sites before using them.
Our use of cookies
We use cookies to monitor browsing preferences and to help us improve, promote, and protect our website and services.
By continuing to use the website, you agree to our cookie policy. You can find out more information about our cookie policy in our Privacy Statement, which is available on our website.
Security
We use our best endeavours to ensure the website is free of any malware, bugs, viruses, trojan horses, ransomware or other harmful code or communications which may be transmitted to or through the website, including links to other sites.
Disclaimer and Indemnity
Integrative Somatic Therapy, Counselling and Life Coaching
The foundation
I am very excited about working together with you in a coaching - therapeutic relationship. These terms set out the agreement between me - Monika Grace Coaching and you, for the coaching services (‘the services’) I am going to provide. Please read them carefully and let me know if you have any questions.
The format
The format of the services provided and the fee payable will be as set out in the service description for the product you select from my website or as agreed together via a call or email.
The fee
The fee for the services is non-refundable and is to be paid in full on registering for events or coaching and before the first session for coaching programmes, to secure your place or in instalments if agreed prior to the sessions. On payment, you are agreeing to these terms, as shared on the invoice.
Review, Feedback & Continuation
Upon completion of the agreed sessions, we will review and agree on new terms to continue or terminate the coaching relationship.
The Service
The services to be provided by Monika Grace are coaching in a variety of forms depending on your location. For example, via Watsup, Zoom call, or in-person as designed for the individual event or programme. The Life & Relationship Coaching that I offer — which is not advice, therapy or counselling — may involve all areas of your life, including mental, emotional, spiritual or physical health and wellbeing, relationships, work, finances, education and recreation. You acknowledge that deciding how to handle these issues and implement your choices is exclusively your responsibility. For this reason, coaching cannot guarantee any specific outcomes. Coaching does not treat mental disorders and is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment. By entering into this agreement you confirm that you will not use it in place of any form of therapy.
If you currently are in therapy or otherwise under the care of a mental health professional by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of your decision to proceed with the coaching relationship. You understand that feelings are a normal and healthy part of being human and that through a coaching relationship, awareness and curiosity will be brought to your feelings so that you can make more informed choices and move into your desired action. You understand that coaching does not deal with the psychological antecedent to emotions, which is the realm of therapy.
Throughout our working relationship, we will engage in very direct and personal conversations. You can count on me to be honest and straightforward, ask clarifying questions and make empowering requests.
The purpose of our interaction is to hold your focus on YOUR desired outcome and to coach you to stay clear, focused as well as take the appropriate action to see your vision realized. You understand that the power of the coaching relationship can only be granted by you — and you agree to do just that. When you see the coaching is not working as desired, you agree to communicate with me and take action to return the power to the coaching relationship.
The contract
My contract with you will start once you have completed our registration form and we accept your order. At that stage, these terms will become binding on you and me. If I cannot provide you with the services I shall let you know and you will be given a refund of any advance payment you have made.
Your right to make changes
If you wish to make any changes to the services you have ordered, please contact me. I shall let you know if the change is possible. If it is possible, I shall let you know about any changes to the fee for the services, the timing of our sessions or any other issues which would follow on from your request and you can let me know if you would like to go ahead with the change.
All sessions must be taken within the time stated for the programme and if for any reason an extension is needed and agreed, it cannot go past 3 months after the original programme end date.
In-Person Events
If you are to attend any in-person events or sessions, as a part of your programme with me, travel and accommodation are not included and are your responsibility to arrange and pay for.
Intellectual property
If I provide you with any materials during the services, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
How I may use your personal information
I shall use the personal information you give to me to: provide the services; process your payment for the services; and inform you about any similar products and services that I provide, though you may stop receiving this information at any time by contacting me. Monika Grace Ltd promises that all information shared by you will be kept strictly confidential, except when releasing such information is required by law. I do reserve the right to seek second opinions from other certified coaches or professionals if I deem it necessary and to record our conversations for my training purposes and records. I shall not give your personal information to any third party.
If there is a problem with the services
In the unlikely event that there is any problem with the services, please contact me as soon as possible and please give me a reasonable opportunity to sort out any problem with you. As a consumer you have legal rights in relation to services not carried out with reasonable skill and care and nothing in these terms will affect those legal rights.
Events outside my control
If an event happens which is outside of my reasonable control, I shall not be liable or responsible for any failure to provide services or any delay in providing services caused by that event. If an event like this takes place I shall contact you to let you know as soon as reasonably possible. The timetable agreed for the services will be extended for the duration of an event like this. If the event continues for more than 3 months you will be able to cancel the contract and I shall refund to you any fees you have paid in advance for services that have not been provided.
My liability
If I do not provide the services to you in accordance with these terms and with reasonable skill and care I am only responsible for any losses you might suffer which are a foreseeable result of my breaking these terms. In other words, I am only responsible for any loss where it is obvious that it would happen. I am not responsible to you for any loss of profits, loss of business, loss of management time, for your transformation or loss of business opportunity. My total liability is limited to the amount of the fees paid by you for the services.
By placing the order for any products featured on Monika Grace website https://www.monika-grace.com/ you agree to keep your agreements, to regard our appointment time frames with respect and to keep me informed as to what is needed to keep you moving forward and you confirm your full understanding and agreement with the information outlined above.
Advice and Information
On our Website, we may give information, instruction or assistance; - verbally, in writing or another format, -in relation to improving your autonomic function and vagal tone, how therapeutic services work with mind and body, believing it to be accurate, appropriate and reliable at the time but we don’t give any warrantY of accuracy, appropriateness or reliability.
The information, advice and instruction we give are general in nature and are not intended to constitute or substitute for professional, medical or psychological advice or diagnosis or treatment. Nothing on our Website gives rise to a professional therapeutic relationship. You should not rely on the information on our Website as medical advice. You should seek appropriate professional medical or psychological advice suitable for your personal circumstances if necessary.
You should also consult with your doctor or health care professional before acting on recommendations or suggested changes to your lifestyle or health care. If at any time you experience an adverse health reaction you should seek professional medical attention immediately.
Where possible, information provided on our Website is supported by external research. We don’t give any warranty of accuracy, appropriateness or reliability for third-party content. You should make your own enquiries into any research referenced throughout the Workshop.
We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide in the Course, unless otherwise required by law.
Unless required by law, we will not accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on any such information or advice.
Changes to terms
If we decide to change these terms (and we can do so at any time), we will post a copy of our revised terms on our website. Changes to the terms will take effect immediately on being published on the website. Your continued use of the website indicates your acceptance of the revised terms.
Severance
If any part of these terms is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed and the rest of the terms will remain in force.
No affiliation
Our website is not a part of the Facebook website, Facebook Inc, YouTube, Instagram, Snapchat, Twitter, or Google, nor is it endorsed by or affiliated with any of those websites or their owners in any way.
Termination
The agreement between us constituted by your use of the website may be terminated at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, however, you will no longer be authorised to access the website.
Jurisdiction
As we are based in Queensland, Australia, these terms will be governed by the laws of that state. In the event of any dispute, we ask that you first contact us, and we will do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of Queensland and courts of appeal from them.
This document was last updated: 19 February 2025
Contact
If you require any information please do not hesitate to contact me by clicking here