Privacy Policy

We treat your information with respect and integrity

We respect your privacy and treat your data with utmost respect.

Monika Grace is the controller and responsible for your personal data (collectively referred to as , "we", "us" or "our" in this privacy notice). We respect your privacy and are committed to protecting your personal data.

This privacy policy refers to two separate privacy matters, as per below.

1. Client-Coach Confidentiality: Monika Grace operates under a strict privacy policy as a Somatic Trauma-certified Psychotherapist. Anything that is discussed or shared during your coaching sessions or any other interactions is strictly confidential and will never be revealed. This includes phone calls, emails, coaching sessions, messenger messages, text or any other conversations. All of your personal information regarding our work together is also strictly private and confidential at all times. If you will be comfortable with providing a testimonial of the success story of your transformation, this will be received with much gratitude and will only ever be shared with written consent from you.

2. Personal Information: This privacy notice will inform you as to how we look after your personal data when you visit our website, your privacy rights and how the law protects you. We collect personal information such as your name, mailing or billing address, contact tel. number or email and anything else related to your order. This information is used strictly for the purposes of processing transactions, personalizing your experience, improving customer support, and sending periodic emails (which you can unsubscribe from at any time). We do not sell, trade, or transfer your information to any outside parties.

When accessing this website, we will learn certain information about you – both through your orders or through any other voluntary action on your part. This privacy policy applies to information we collect on this website and via email, or other electronic messages between you and the website.

Please read this policy carefully before using this website.

By using this website or by agreeing to the terms and conditions when this option is made available to you, you accept and agree to abide by the Privacy Policy. If you do not want to agree to the terms of this Privacy Policy, you must not access or use this website.

Information we Collect

 

Website Contact forms

We collect information that you submit by using our forms, responding to surveys, commenting on the website, using the search bar, or when ordering a product or service. We use this information to deliver the service or product, to improve our overall performance and your customer experience, and to provide you with offers, promotions, or information.

Cookies
Cookies are small text files placed in the memory of your browser when you visit a website. Cookies allow a website to recognize a particular device or browser. This technology is used by most websites in order to gain insight into how the services are being used and how to improve the performance and personalization of a user’s experience.If you do not wish for our website to use cookies, you can remove those cookies in your browser’s “settings” section. By using our website, you are consenting to the use of cookies.

Google Analytics

We use Google Analytics to better understand how people navigate our website and improve it accordingly. When people visit our website, behavioral information about their visit (which pages are seen, how long they spend on a specific page) is sent anonymously to Google Analytics. However, the data is not personal in nature, meaning there is no way to identify individuals from the data.We use this information to deliver the service or product, to improve our overall performance and your customer experience, and to provide you with offers, promotions, or information.We ensure that no personal data is ever shared with our analytics provider (Google) and since this data is not personal in nature, we do not specifically ask for your prior consent.

Email information

If you choose to correspond with us via email, we may retain the content of that email, along with your email address and our responses to you. If you are coaching with Monika and use email to communicate, you are fully protected by client-coach confidentiality and your emails are secured. We are committed to keeping your email strictly private and confidential and we will never share any of your personal information with any 3rd parties. Our emails offer an opportunity to opt-out, by hitting the unsubscribe button located within the footer of each email.

Your Data is protected

 

We use commercially reasonable methods to ensure the security of your data, such as using Standard Security Protocols and reputable 3rd party vendors who provide us with the technology to run this website. Some of the information you may enter on our website (such as a credit card number) may be transmitted securely via Secure Sockets Layer (SSL). Credit card information is never transmitted via email. For website security, we use software programs to monitor network traffic and identify unauthorized attempts to log-in or cause damage to the website. This ensures that our website remains secure and fully available to all its users.

Policy Changes

 

We make sure to post any updates to our Privacy Policy directly on this page. If we make any material changes to this Policy, we will notify you via the email address that you have provided us with. The date in which this policy was last revised is located at the bottom of this page. You are responsible for keeping your email up to date and for checking periodically on this website for any changes to the policy.

Visitor Rights under GDPR

 

If you’re within the European Union, you have certain rights under the General Data Protection Regulation.

Those rights include:

  • We will retain the information you choose to provide us until you ask us to delete it, we decide to cease using our existing data providers, or we decide that the value of retaining the data is outweighed by the costs of retaining it.

  • You have the right to request access to your data and either rectify it or erase it.

  • You have the right to seek restrictions on the processing of your data.

  • You have the right to object the processing of your data and request the portability of that data.You have the right to withdrawal your permission for us to process your data.

  • You have the right to lodge a complaint with a supervisory authority that has jurisdiction over GDPR relation issues.

  • We require only the information that is reasonably required to enter into contract with you.

Contact me

 

We are here to serve you and work very hard to make your experience on this website as easy, enjoyable and successful. We welcome your comments and questions and respond to them within 72 hours. If you would like to get in touch with me, please email me at monika.grace11@gmail.com

By using our website, you are agreeing to the terms specified on this page.