1. Who We Are

We are a sole proprietorship operated by Monika Grace, Integrative Somatic Psychotherapist, Trauma Specialist, and Narcissistic Abuse Recovery Coach.

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR) for individuals located in the European Union or United Kingdom.

You may contact us regarding privacy concerns via our contact form - click here.

2. Information We Collect

We may collect personal information from you in the following ways:

Website and Marketing Data

• Name, email address, phone number, and other contact details

• Website analytics (via cookies, pixels, or similar technologies)

• IP address, device information, browser type, pages viewed, and time spent on our site

• Payment details processed securely through third-party payment providers

Therapy and Coaching Client Data
We collect and hold the following types of client information relating to your therapeutic and coaching work with us:

• Mental Health and personal history relevant to your therapeutic work and coaching journey.

• Session notes, assessments, progress documentation and other related records.

• Intake forms and any other documents you voluntarily provide.

All client notes and records are encrypted and stored in a secure manner in accordance with the requirements of the Office of the Australian Information Commissioner’s Guide to Health Privacy (which sets out that health service providers must take reasonable steps to protect personal health information from misuse, interference, loss, and unauthorised access, modification or disclosure).

Our storage and handling practices follow the official record-keeping and security frameworks recognized in Australia (such as the Australian Digital Health Agency standards for the My Health Record system) including encryption, strong access controls and audit-logging of access.

We only collect information that is reasonably necessary for us to provide our services and fulfill our professional obligations.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide therapeutic, coaching, or educational services

• To communicate with you regarding appointments, bookings, and programs

• To send newsletters, educational content, and marketing updates (with your consent)

• To manage payments and invoicing

• To improve our website, offerings, and user experience

• To comply with legal, ethical, and professional obligations

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

4. Confidentiality and Professional Boundaries

All information shared during therapy or coaching sessions is treated with strict confidentiality in accordance with professional ethics and Australian privacy law.

Confidentiality, however, has legal and ethical limits. Information may be disclosed without your consent in the following situations:

• If there is a serious or imminent risk of harm to yourself or others

• If disclosure is required by law, court order, or regulatory authority

• If required under child protection or mandatory reporting obligations

• If you provide written consent for collaboration with other professionals

Session notes are stored securely in encrypted electronic files and retained for seven (7) years following the end of your engagement, after which they will be securely destroyed or de-identified in line with professional standards.

5. Website and Cookies

We use cookies and similar technologies (including Google Analytics and Facebook/Instagram pixels) to improve user experience and deliver relevant content. Cookies help us understand how visitors interact with our website and allow us to run marketing campaigns more effectively. You can disable cookies through your browser settings. Disabling cookies may affect certain functions of our website.

6. Data Security and Storage

We take reasonable physical, digital, and managerial measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. This includes the use of password-protected systems, encryption, firewalls, and secure cloud storage. While we take precautions, no system can be completely secure. You acknowledge that you provide your information at your own risk and that we are not responsible for any unauthorized access beyond our reasonable control.

7. Data Retention

We will only retain personal data for as long as necessary for the purposes outlined in this policy or as required by law.

• Therapy and coaching records: kept for 7 years after last contact.

• Website and marketing data: reviewed every 2 years and deleted or de-identified if no longer required.

You may request deletion of your data at any time, subject to our legal and professional record-keeping obligations.

8. International Data Transfers

If we store or process data outside Australia (for example, through email providers, scheduling platforms, or course software), we ensure that these third-party services comply with privacy and data protection standards equivalent to the Australian Privacy Principles and, where applicable, the GDPR.

While we take reasonable care in selecting reputable service providers that uphold strong privacy safeguards, we are not responsible or liable for how these independent companies collect, use, manage, or disclose your information under their own privacy policies. We encourage you to review the privacy policies of any third-party platforms you interact with through our website or services.

9. Access and Correction

You may request access to, correction of, or deletion of your personal information by emailing me via our contact form - click here.
We will respond within a reasonable time in accordance with the Privacy Act.

10. Legal Disclaimer

The information on this website, in our emails, and within any programs or digital products is for general educational and informational purposes only. It does not constitute psychological, medical, or financial advice, and is not a substitute for professional care by a registered healthcare provider.

By engaging with this website or our services, you acknowledge that:

• No guarantee of specific results or outcomes is made.

• You are responsible for your own physical, mental, and emotional wellbeing.

• We are not liable for any loss, injury, or damage resulting from the use of our website or participation in our services, except as required by law.

11. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia.
Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Queensland.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
All updates will be posted on this page with a new “Last Updated” date. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Email: click here to contact me
Website: www.monika-grace.com